100% Moneyback Guarantee.
We have 24/7/365 Email Support. Please contact us if need assistance.
Tracking numbers will be emailed to you once the item is shipped!
For any reason, we will make every effort to ensure that you are 100% satisfied with your purchase.
Shipping within 48 hours after payment！
USA and Canada: 7 - 12 Business days
Mexico:10- 20 Business days
Oceania: 7 - 15 Business days
Europe: 5 - 10 Business days
Latin America: 10 - 25 Business days
Other countries: 14 - 30 Business days
Orders can be cancelled or modified within 2 hours after being placed
Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
International orders: It may take additional days if orders have to go through customs.
We need to take 1-2 days to process the order after you done the payment.
We have a 30-day return policy, which means you have 30 days after receiving your puzzle to request a return.
MAYSTOMPUZZLE will replace the item should you experience any damage, missing piece, or poor craftsmanship.
To request a replacement for the damage, missing piece, or poor craftsmanship, please email our customer service team at support@maystom.com
To return an item, please email our customer service team at support@maystom.com
Please send PROOF of shipment once returned (i.e. email / direct message us a picture of the receipt) so we can use it as a reference.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.You will receive reimbursment in 2-7 working days.
