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Return Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your puzzle to request a return.

MAYSTOMPUZZLE will replace the item should you experience any damage, missing piece, or poor craftsmanship. 

To request a replacement for the damage, missing piece, or poor craftsmanship,  please  email our customer service team at support@maystom.com

To return an item, please email our customer service team at support@maystom.com 

Please send PROOF of shipment once returned (i.e. email / direct message us a picture of the receipt) so we can use it as a reference.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.You will receive reimbursment in 2-7 working days.